On the occasion I encounter someone who really deserves pity. Frequently these people are tasked with facing the angry , hostile, or just plain nasty customers of the company that employs them. There is always one person who has to face customers who are unhappy for one reason or another. Sometimes that customer is just being unpleasant for the sake of causing someone else grief. The person on the other side of the desk does not warrant your violence, they are just trying to survive day to day, just as you are. Don't be going up to them with "The customer is always right" attitude. By law, any place you shop at must take action if you have purchased an item that is defective. They are not required to take back something because you bought the wrong size, the wrong colour, the wrong style or I really don't like it.
Companies do returns as a courtesy to its customers.
Treat the person on the other side of the counter with a little of that courtesy, they deserve it no less than you do.
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